Terms and Conditions


Cuchy Spain, with NIF 72487601l and registered office in Madrid-Spain, is the owner of this web page, and with whom any purchase would be contracted according to the terms and conditions expressed below.


The purpose of this section is to define the terms and conditions of purchase on commercial transactions carried out in our store www.cuchy.es, domain operated by Cuchy Spain

These terms and conditions, together with your order confirmation, constitute the contract between CUCHY.ES and the customer for the supply of products. It will be understood that the client agrees with the general conditions that are provided in this text from the moment in which he accepts that he has read and agrees with these Terms and Conditions.

Formalization of orders

To formalize an order, the following steps will be followed:

  1. Add the selected product or products to the "shopping cart".
  2. Fill in the section “ SHIPPING DETAILS / BILLING ” required. The purpose of the " ADDITIONAL COMMENTS " field is to include any comments deemed appropriate in order to clarify any issue related to the delivery or order.
  3. Select (if there are several options) a shipping method and a payment method.
  4. Accept these "Conditions of Contract".
  5. Complete the payment on the selected or default payment gateway.
  6. If the order has been processed correctly, the Client will receive a confirmation message in his email account with a reference code for said order.
  7. Cuchy reserves the right to cancel any order and return the full amount thereof to the client in the shortest possible time, for justified reasons towards the company.

Website content and information

CUCHY.ES reserves the right to modify at any time the commercial conditions presented on its website regarding prices, promotions or discounts. Users who have previously made a purchase are recommended to review these contracting conditions in case they have undergone any modification.

In the cases in which an information or typographical error occurs on the website, at all times outside the will of CUCHY.ES , it would proceed immediately to its correction. If any error of this type would have caused an erroneous purchase decision to be made, CUCHY.ES will notify the client of said error and the client will have the right to cancel their purchase without any cost on their part.

The photographs respect the essence of the product as much as possible, but differences in tone or finish may be caused due to the very nature of the wood with which we manufacture our products. For this reason, CUCHY.ES is not responsible for the differences that may exist between the product shown and the original product as a result of the characteristics of the wood.

Prices and Taxes

The prices of the products displayed in the online store include Value Added Tax (VAT) and shipping costs. *Excluded in the Canary Islands, Ceuta and Melilla, where Value Added Tax (VAT) and free expenses do not apply.

Payment Methods

Purchases made can be paid by 

  • Credit or debit card
  • PayPal
  • Express payment methods with Shop Pay, Google Pay or Paypal
  • Payment by bank transfer
  • Cash on delivery

The cash on delivery method of payment has an associated cost of €12. To be able to opt for this payment method, you must choose the shipping method "Home delivery - Cash on delivery" refund, and this form of payment has not been chosen, we will not be able to send your order.

All these payment solutions are completely secure. Orders will be processed from the moment the payment is validated.

The buyer's bank details will not be kept in any case.

Coupons are not cumulative and in sales season they do not apply.

Form, costs and delivery times

Orders will be delivered to the address indicated on the order form, so CUCHY.ES does not assume any responsibility when the delivery cannot be made as a result of the data provided being incorrect, inaccurate or incomplete.

Orders that appear as > PRE-ORDER <, means that at this moment we do not have that item in our warehouse, and that it will be delivered in the shortest possible time, both in the product file (when the customer selects the size) and in the purchase summary it is indicated that an order is PRE-ORDER

PRE-ORDER orders are charged at the time of purchase.

The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual merchandise delivery hours. In case of breach by the client of this obligation, CUCHY.ES will not have any responsibility for the delay or impossibility of delivery of the order.

In the case of not being able to start the order processing because the requested product is not available, the buyer will be promptly informed of this incident, with the commitment to solve it as soon as possible.


Pursuant to the Land Transport Regulation legislation, it is the customer's responsibility to verify the products upon receipt and state all exceptions and claims that may be justified in the delivery receipt document.

shipping orders


We ship to Spain and Portugal. For shipments to Europe consult info@cuchy.es

  • Spain peninsula and the Balearic Islands: FREE
  • Shipping costs to Ceuta and Melilla are €19
  • Shipping costs to the Canary Islands they are €10
  • Shipping costs to Portugal They are €3.95 (We do not ship to the islands)

Orders will be delivered through the GLS courier service within a period of between 3 and 5 BUSINESS DAYS .


Free shipping in the Peninsula and Portugal from €100

Orders under €100, shipping costs are:

  • Peninsula and Portugal €4.95

Shipping rates for the Canary Islands, the Balearic Islands, Ceuta and Melilla

  • Balearic Islands €5.95
  • Ceuta and Melilla €15
  • Canary Islands €10

If the Cash on Delivery or Paypal payment methods are chosen, an additional cost will be added that is specified in the shipping section before placing your order. You can also check these rates in our General Purchase Conditions section

If you choose the cash on delivery payment method, and the collection of the order is rejected, the customer must pay the amount of the transport of the order.

For cases in which it is not possible to deliver the order, a second delivery attempt will be made. If after this second attempt it has not been possible to deliver the order either, the client may contact the courier agency at the telephone number that will be indicated in the SMS that he will receive from the agency itself at the time the process begins. shipping.

Customs costs are not included in the price and must be borne by the buyer, in the event that the order is retained at customs.

Customs costs are not included in the price and must be paid by the buyer. Cuchy is not responsible for the costs of customs duties and clearance that each country or city has to apply.


In compliance with the General Law for the Defense of Consumers and Users, the guarantee against manufacturing defects is 12 months. This guarantee includes the replacement of an identical product, as well as the transport costs corresponding to the new shipment and those derived from the return of the defective product.

The guarantee does not include defects or damage due to incorrect use or handling of the material or wear and tear caused by normal use of the material.

The processing of the guarantee must be requested by email to info@cuchy.es and within a period of 72 HOURS A person in charge of the website will contact the client to start the processing of the process.


To proceed with the return of an item purchased in the online store, you must request it through an email to info@cuchy.es within a period not exceeding 14 CALENDAR DAYS from the receipt of the product, letting us know as long as the buyer wishes the reason for the return. The date of the receipt accrediting the delivery will be used for the purposes of calculating the term.

Products that have been personalized at the customer's request will not be subject to return, except in the case of defective products.

Cuchy will cancel all returns where the product is not in optimal conditions for subsequent sale, it is understood as used sole, scratched, stains on the sole, plant, material, trims and leather, returns will not be accepted with more than 15 days from the date of purchase. product purchase.

Returns can be processed as follows:

Communicating by mail to info@cuchy.es the intention and reason for returning the product. In this case, a person in charge of the website will contact the buyer to process the return process.

Sending the product to Cuchy Spain with address at Avd. de la Industria 14, 28223 Coslada, Madrid . The shipping method will be managed with the post office company. It must be returned in its original state, along with any accessory related to it, and cannot be used, washed or damaged.

In the event that the order is made outside of Spain, the client will have to send the merchandise to our offices. If you want to make a change, you must return the product by sending it to our offices and then proceed with the purchase of the model and size you want.

Returns that do not comply with our policy will not be accepted and returned to the customer. They must keep their original labels, their complete original packaging and attach the invoice or a copy of it in case of returning part of the order.

In case of return, the shipping costs will be borne by the buyer, except when the purchase is subject to a free return promotion that affects the return for the size change of one or more items.

In the event that a product has some type of damage or is in an incorrect state, the company will assume all the costs of collecting the product, as well as those of sending the new one to the customer.

All orders can be withdrawn, with or without justified cause, within 14 calendar days after receipt of the order. As long as the product is in perfect condition and in the original packaging.

IMPORTANT NOTE : Until we receive the item in our warehouse, it is under your responsibility. We recommend that you send us the item by certified mail and that you keep the proof of shipment.

Once the package arrives at Cuchy, it will be examined to verify that it is suitable for sale and a confirmation email will then be sent to the customer indicating the refund.

When trying on shoes, keep in mind that you do not scratch the soles or mark the shoe box.

Returns must also include the box as they are considered part of the product. Place the shoe box inside another box to prevent damage during shipping.

By way of exception, the right of withdrawal will not apply in the case of products manufactured according to customer specifications or clearly personalized that, due to their nature, cannot be returned to the manufacturer.

Once the returned product is received, the amount will be refunded in the same form of payment used in the purchase.

Obligations of the buyer

The buyer is committed to providing truthful information about the data requested in the user registration forms or order completion.

Applicable legislation and competent jurisdiction

These Terms and Conditions will be interpreted in accordance with current legislation. In the event that any conflict or discrepancy arises in the interpretation or application of these contracting conditions, the provisions of the applicable legal matter in the matter of competent jurisdiction will apply.

In all cases, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Madrid.

Data Protection

Cuchy Spain , domiciled at MADRID is responsible for the processing of personal data provided during the purchase process in order to manage the contractual relationship, serve the orders received, proceed with their billing and collection, as well as send information on the status of the order and deal with returns and claims. Said treatment is carried out because it is necessary to comply with the contractual relationship established with the purchase and due to the existence of a legitimate interest of the company in keeping you informed in the case of sending commercial information about similar products.

In the case of providing data from third parties to indicate the shipping address, you must do so with their consent.

Your data will be provided to the transport company to proceed with the shipment and to the Tax Agency if necessary to comply with tax obligations. In the case of a claim, information will be provided to the corresponding Consumer Service Office.

The data will be kept as long as they are necessary to meet the responsibilities derived from the purchase.


You also have the following rights:

  • Access to your data obtaining confirmation on whether or not a treatment of the same is being carried out.
  • The rectification of those that are incomplete or not exact.
  • The deletion of your data when it is not necessary, is established by law, withdraws your consent or opposes the treatment, among other reasons.
  • Opposition to processing for reasons based on your personal circumstances, in which case, once these reasons have been analysed, they will cease to be processed, or at your simple request in the event that your data is being processed for promotional purposes.
  • The limitation of the treatment while assessing whether the attention of other rights proceeds, opposes their deletion, or wants them to be preserved for the exercise or defense of their claims.
  • The portability of the data to obtain in electronic format the personal data that you have provided us and those that we have obtained during your relationship with the company.
  • Not to be subject to automated individual decisions to challenge any decision that you understand may affect your rights and freedoms or legitimate interests and that was based on an automated decision, including profiling. You may request the exercise of these rights by sending an email to info@cuchy.es providing a copy of your identity document and indicating your name and surname, an address for notification purposes and the right you wish to exercise. You can also withdraw your consent for the treatments for which it would have been necessary or file a claim with the Spanish Agency for Data Protection (AEPD) if you consider that the processing of your data does not comply with the law.