NATIONAL (Peninsular)

• Shipping: 48 - 72 hours, business days

NON-PENINSULAR NATIONAL (Islands, Ceuta and Melilla)

• Shipping: 3 - 5 business days.

INTERNATIONAL

• Shipping: 3 - 10 business days depending on destination

We will make a second delivery attempt the next business day. If we are unable to deliver, we will contact you to attempt a third delivery attempt at a more convenient time/location. If we are unable to deliver within 7 days, the order will be automatically returned.

Our orders are delivered to the address you provide. Once your order has been shipped, you'll receive an email from the logistics company with your tracking number. From that email, you can indicate if you'd like to have your order delivered to a pickup location.

Depending on your delivery area, your order may have shipping costs. We'll inform you of the shipping costs before you pay on the checkout page.

NATIONAL (Peninsular)

• FREE shipping on orders over €100

NON-PENINSULAR NATIONAL (Islands, Ceuta and Melilla)

• Shipping costs calculated in the cart before checkout.

INTERNATIONAL

• Shipping costs calculated in the cart before

Yes! We ship practically worldwide!

If your order has not been accepted and/or prepared, we can cancel your order at info@cuchy.es

If an order has already been accepted, you will have to wait for us to deliver your order to return it.

You can pay with the following payment methods:

• Card
• Paypal
• Cash on delivery
• Bank Transfer
• BIZUM
• Deferred payment: Scalapay or Aplazame

We currently sell online only. The first size or style exchange is free, so you can try the product on at home and then exchange it FREE of charge.

If you detect a defect in the delivered order, you must notify us within a maximum of 48 hours of delivery.

To do so, request a refund using the following form: RETURNS

During the application process we will ask you to send us photos of the product defect

All returns or exchanges must be processed through the following RETURNS form

From the time we issue the refund, and depending on your bank, it may take between 7 and 14 days for the refund to arrive. If you don't receive your refund within that time, please contact us at info@cuchy.es.

All returns or exchanges must be processed through the following RETURNS form

You have 14 calendar days to make your return from the date of delivery of your order.

The warranty against manufacturing defects is 12 months. The warranty does not cover damage due to misuse or normal wear and tear.

If you believe there is a manufacturing defect, please contact us at info@cuchy.es and we will help you resolve it.

You simply need to log in or create an account. You can do so through the following link: LOGIN

There, click on "Access the Club" and check your rewards and ways to earn points :)

It's so easy! You'll earn 1 point for every € you spend at CUCHY. There are also other ways to earn points, like leaving us a review :) You can see all the ways to earn points in this " Earn Points " section.

Please note that points will be deducted upon return and that they expire after 18 months.

You can do so through the following link: REFER A FRIEND

Remember, you must have a CUCHY account to get your referral link and share it with your friends.

Whoever uses your referral link will get a 15% discount on their first purchase, and you will receive a €20 discount as a reward for recommending us.

We have gift products, or even exclusive discounts to spend on your orders, where you'll continue to earn points. You can check out all the rewards at the following link: REWARDS

Your points expire one and a half years after earning them. You can see when your points expire in your Club CUCHY account.

We'll also notify you by email so you can redeem them before they expire.

Yes, please write to us at info@cuchy.es to request your withdrawal, and we will remove your information from our database.